WHAT IS PERSONAL INFORMATION?
Personal information is any information or an opinion, whether true or not, which identifies you. When personal information concerns certain matters it is considered sensitive information. Sensitive information is information or opinion about your:

• racial or ethnic origin;
• political opinions;
• membership of a political association;
• religious beliefs, affiliations or philosophical beliefs;
• membership of a professional or trade association or membership of a trade union;
• sexual preferences or practices;
• criminal record;
• health or disability.

HOW FAYMAN INTERNATIONAL Ltd COLLECTS YOUR PERSONAL INFORMATION
Generally, Fayman International will collect personal information directly from you, when you deal with Fayman International by telephone, letter, fax or email. Fayman International usually collects information such as your name, address, contact number and email address. Sometimes Fayman International also collects sensitive information about you. Fayman International only collects sensitive information with your consent. On occasions Fayman International will collect personal information about you from someone else. For example, Fayman International may collect personal information from:

• a company for whom you work;
• other organisations with whom you have any dealings. If Fayman International collects personal information about you from someone else, Fayman International will take reasonable steps to ensure you are aware of why the information is collected, how it will be used and to whom it will be disclosed.

HOW FAYMAN INTERNATIONAL USES YOUR PERSONAL INFORMATION
Fayman International uses personal information for the primary purpose for which it was collected, or for secondary purposes which are related to the primary purpose. Generally, Fayman International uses personal information for the following purposes:

• to provide products or services that have been requested;
• to assist in the management and improvement of products and services, including analysis of future client needs;
• to communicate with you;
• to undertake marketing activities.

WHAT HAPPENS IF YOU DON'T PROVIDE PERSONAL INFORMATION
If you do not provide the personal information Fayman International requests, Fayman International may not be able to provide you with relevant products or services.

FAYMAN INTERNATIONAL MAY DISCLOSE YOUR PERSONAL INFORMATION
Fayman International may disclose your personal information for the purpose which was either specified or reasonably apparent at the time when the information was collected. Depending on the circumstances, Fayman International may disclose personal information to:

• our service providers and specialist advisers;
• our insurers;
• any person with a lawful entitlement to obtain the information. If Fayman International engages a third party contractor to perform services which involves handling personal information Fayman International requires the contractor to comply with the National Privacy Principles. Fayman International also takes reasonable steps to prohibit the contractor from using personal information except for the purposes for which it was supplied.

ACCURACY OF YOUR PERSONAL INFORMATION
If Fayman International has accurate personal information about you; it enables Fayman International to provide you with the best possible service.

Fayman International takes reasonable steps to ensure that the personal information Fayman International collects uses and discloses is accurate, complete and up to date.

Please contact Fayman International as soon as possible if you find that the personal information Fayman International holds about you is inaccurate, incomplete or out of date. Fayman International will take reasonable steps to ensure your personal information is corrected.

SECURITY OF YOUR PERSONAL INFORMATION
Fayman International protects your personal information from loss, misuse, modification and disclosure. Fayman International uses industry standard safeguards to ensure the security of your personal information through physical, electronic and managerial procedures. For example:

• security monitoring of premises;
• code only access and alarm systems to prevent outside access to your personal information;
• internal policies in relation to secure computer use. When Fayman International no longer requires your personal information Fayman International securely destroys the information and deletes it from its systems.

ACCESS TO YOUR PERSONAL INFORMATION
You may request access to any of the personal information Fayman International holds about you. Fayman International will, on written request, provide you with access to the personal information Fayman International hold about you, unless there is an exemption which applies under the Privacy Act .

Your request for access will be dealt with in a reasonable time. Fayman International may charge you a fee to cover the reasonable cost of retrieval and the supply of the information to you.

If Fayman International refuses your request for access, it will provide you with reasons for the refusal.

TRANSFERRING YOUR PERSONAL INFORMATION OVERSEAS
Fayman International does not transfer your personal information overseas unless Fayman International is authorised by law to do so or you have consented to it as part of the products and services Fayman International provides to you.

HOW TO CONTACT US
If you wish to gain access to or correct your personal information or make a complaint about a breach of your privacy, you should contact the Privacy Officer:

Telephone: + 61 3 9480 6200
Fax: + 61 39480 4542
Mail: PO Box 165, Preston, Victoria, Australia, 3072
Email: info@fayman.com.au   - Fayman International will respond to your query or complaint as soon as possible.

Fayman International reserves the right to change this Privacy Policy at any time Fayman International will notify any changes by posting an updated version of the Privacy Policy on the Fayman International website at www.fayman.com.au